| The facts
surrounding today's web experience show that there remains a
significant opportunity for many companies to optimize their customer
conversion, retention and satisfaction rates. According to a break
through study, it was found that a vast majority of users abandon a
website if they feel that the number of clicks required to complete a
transaction or locate the desired information is too long and
cumbersome. The average checkout process takes 4.93 clicks to complete
— far more than users would prefer. The root of this problem lies
in the foundation of the web platform, a platform conceived without the
needs of application software in mind. For example, nearly all web
applications refresh the entire page with each click, compromising the
power and responsiveness of the applications and ultimately hindering
user experience.
Rich Internet Applications (RIA)
offers the potential to radically enhance online user experiences and
dramatically increase online conversion, retention and overall
satisfaction.
The RIA Team
At Trellisys.net, we understand the key differentiating factors between
systems that simply visualize or present to ones that possess
functionality to interact and manipulate data. We help develop your
systems which will have the benefits of distributed, server-based
Internet applications with the rich interface and interaction
capabilities of desktop applications.
Over the years our RIA Team has
developed several applications for our clients that have significantly
improved overall customer satisfaction. Key areas where have provided
our expertise is applications that:
- Require significant interactivity or complexity
- Support high-volume transactions
- Require multi-step task-based activities
- Need to display multiple media types
- embedded in a single user-interface
- Require real-time response, such as instant messaging or real-time information updates
Key Application Types
- Selection and manipulation systems
- Customer Self-service systems
Methodology
In RIA development it
is important to understand where the “bells and whistles”
of design end and the dynamics of user experience begin. It is often
the case where extensive animation and transitions distract users from
their goal.
It is important to apply certain thumb rules while developing RIAs. At Trellisys.net, we develop applications that:
- Keep users informed
Use rich display capabilities to provide real-time status indicators
whenever background processing requires the user to wait.
- User Control and Freedom
Users often choose system functions by mistake and will need a clearly
marked “emergency exit” to leave the unwanted state without
having to go through an extended dialogue. Support undo and redo.
- Consistency and Standards
All applications require consistency within their features, including
terminology, layout, color, and behavior. Complying with interface
standards can help maintain consistency.
- Recognition rather than recall
Make objects, actions, and options visible. The user should not have to
remember information from one part of the dialogue to another.
Instructions for use of the system should be visible or easily
retrievable whenever appropriate.
Technology
At Trellisys.net, we
have invested in building systems and components to rich enable your
applications. We use leading industry platforms like Lazlo Systems and
Macromedia to deliver memorable experiences to our customers.
We develop applications via
object-oriented, declarative XML markup approach that is familiar to
traditional web page developers, reinforces software development best
practices and substantially reduces time-to-market.
Key Technologies
- Adobe Flash (AS 2 & 3)
- Adobe Flash Media Server (FMS)
- Flash Remoting
- XML and web Services
- Flex
- Laszlo
- Ariaware
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